在组织内部，发生冲突是常有的事情。无论何时，只要把２个以上的人凑到一起解决问题或做决策，就是让他们协商，最终也不可能难免发生冲突。冲突是不可避免的，即使最有诚意的人也免不了冲突。尤其在目前的情况下，我国的许多企业面临着向市场经济转轨和面临知识经济挑战的形 In the organization, conflict is a common occurrence. Whenever more than two people are involved in solving a problem or making a decision, it is for them to negotiate and eventually it is impossible to avoid any conflict. Conflicts are inevitable, even the most sincere people can not help but conflict. Especially in the current situation, many enterprises in our country are facing the challenge of transitioning to a market economy and facing the challenge of knowledge-based economy