随着Internet和电子商务的发展,呼叫中心逐渐被越来越多的行业所重视。而成人(继续)教育的迅猛发展也使各成人(继续)教育院校迫切需要建设一个功能完备的呼叫中心以提高院校内部自动化服务的水平,为校外辅导站、教师和学员提供方便快捷的服务。 With the development of Internet and e-commerce, call centers are gradually valued by more and more industries. Adult (Continued) The rapid development of education also makes it urgent for education institutions to establish a fully functional call center so as to improve the level of internal automation services in colleges and universities, and provide convenient and efficient training for out-of-school counseling stations, teachers and students service.