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客户关系管理(即CRM)是企业与顾客之间建立管理双方接触活动的信息系统,主要是通过对客户详细资料的深入分析来提高客户满意度,从而
Customer Relationship Management (CRM) is an information system that establishes contact activities between enterprises and customers. It mainly improves customer satisfaction through in-depth analysis of customer details and thus