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上期我们讲述了指标的概念、作用、指标之间的关系,以及在运用指标进行衡量时如何清晰地定义、如何组合计分等操作方法,读者反响很好。本期我们将对指标的操作性、指标如何分解及寻找关键业绩指标的方法进行详细的介绍。运用“指标”进行管理,其中存在着非常多的复杂的问题,在此我们不能把所有的问题都一一尽述,但求把一些思考和操作的基本方法介绍给大家,希望能对管理者的实践有所帮助。
In the previous period, we talked about the concept of indicators, the relationship between them, and the relationship between indicators, how to clearly define when using indicators, and how to combine scores. The readers responded well. In this issue, we will introduce in detail the operability of indicators, how indicators are broken down, and how to find key performance indicators. Using “indicators” for management, there are a lot of complicated issues. We cannot exhaust all the problems here, but we should introduce some basic methods of thinking and operation to everyone, hoping to be able to manage The practice helps.