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在商业领域流传着两个特殊公式：一个是“1=100”，是指商家赢得1位顾客的信任，就会赢得100位顾客，因为那个顾客能向另外100个人做免费宣传；另一个是“100－1=0”，是指商家中的1位员工劣质服务带来的恶劣影响，可能抵消其他100位员工优质服务所产生的良好形象。如果把这两
There are two special formulas circulating in the business sector: one is “1=100”, which means that a merchant wins the trust of one customer and will win 100 customers because that customer can advertise to 100 other people for free; the other is “100-1=0” refers to the bad influence brought by one employee’s inferior service, which may offset the good image produced by the quality service of the other 100 employees. If you put these two