在2014年“3·15”“国际消费者权益日”来临之际,江苏铁通在全省范围内开展了服务质量和服务水平“双提升”活动。以团员青年为主力,以青年文明号为载体,组织13个地市分公司立足自身,发挥特色,开展了形式多样的系列活动。铁通南京分公司开展了“优质服务重守承诺”活动,要求所有客服人员签订承诺书,加强对工单生成、审 At the advent of “3.15 ” “International Consumer Rights Day ” in 2014, Jiangsu Tietong launched its service quality and service level “double promotion” activities across the province. Youth League members as the main force to the number of young civilization as the carrier, organizing 13 cities and branches based on their own, play characteristics, launched a variety of activities in various forms. Railcom Nanjing Branch launched a “service commitment”, requiring all customer service staff to sign a letter of commitment to strengthen the generation of work orders, trial