情感管理是指管理者通过情感投资、真情感化、以诚待人、送温暖、思想政治工作以及采取以切实可行的手段的措施,使管理者与被管理者之间的人际关系协调,彼此成为命运共同体,从而达到使被管理者的聪明才智和积极性得到充分发挥,促进工作效率和效益的提高。 Emotional management refers to the manager through the emotional investment, the true feelings, treat people with sincerity, to send warmth, ideological and political work and to take practical measures to make managers and supervisors to coordinate interpersonal relationships, become each other Fate community, so as to achieve the full play of the managers’ ingenuity and enthusiasm, and promote the improvement of work efficiency and effectiveness.