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ITIL已经不是一个新概念了,已经有相当一部分企业计划实施它,本文列举了企业在实施ITIL项目中最常见的五大问题,以及如何排除这些障碍的方法。
ITIL is no longer a new concept, and a considerable number of companies are already planning to implement it. This article outlines the top five most common corporate issues in implementing ITIL projects and how to eliminate them.