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本刊讯3月12日,在“3·15国际消费者权益日”前夕,四川省通信管理局组织基础电信运营企业召开了四川省电信服务质量用户满意度指数测评结果通报会,并向社会发布了测评结果。2013年度全省电信用户满意度指数为79.98,为较满意水平。据悉,为了解广大电信用户对电信服务质量的要求和满意程度,促进全省电信运营企业不断提高通信质量和服务质量,维护电信用户合法权益,省通信管理局委托第三方专业评价机构于2013年10月-2014年2月对对基础电信企
On March 12, on the eve of “3.15 International Consumer Rights Day,” Sichuan Communication Administration organized basic telecom operators to hold a briefing on the result of the evaluation of user satisfaction index of telecom service quality in Sichuan Province. Released to the community evaluation results. In 2013, the user satisfaction index of telecommunication industry in the province was 79.98, which is a satisfactory level. It is learned that, in order to understand the telecom users’ requirements and satisfaction with telecom service quality and to promote the telecom operators across the province to continuously improve the quality of communication and service quality and safeguard the legitimate rights and interests of telecom users, the provincial bureau of communications commissioned a third-party professional evaluation agency in 2013 October - February 2014 For basic telecom companies