由于近年来西方企业普遍不景气,众多的管理人员对企业流程再设计寄予了很高的期望,把企业再造理论视为医治“企业病”的灵丹妙药。然而,再造工程的实施结果却未尽人意,据有关资料显示,美国企业实行再造工程的成功率仅为30％,这一始料不及的局面,促使人们在再造工程基础上寻找一种更新的管理方法——流程管理(MTP)。 Due to the generally downturn of western enterprises in recent years, many managers have placed high expectations on the reengineering of business processes and regarded the theory of enterprise reengineering as a panacea for the cure of “enterprise diseases.” However, the results of the reconstruction project are not satisfactory. According to relevant information, the success rate of the U.S. enterprises implementing the reconstruction project is only 30%. This unforeseen situation has prompted people to find a new Management Approach - Process Management (MTP).