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为引导消费者提高消费维权意识,避开消费陷阱,沈阳市消费者协会日前公布了侵害消费者权益十大典型案例。其中,有4起维权典型案例涉及家电商品。销售空调涉欺诈消费者刘女士于2014年7月22日在沈阳某购物中心空调专柜花8550元购买了3台某品牌的空调。在等待安装的过程中,刘女士发现实际收到的空调型号与所购机型不符,且功能与价格都低于所购机型。于是刘女士找到商家协商解决,但商家却以“条码输错、省内没有此种型号、供货渠道不同”等理由拒绝为消费者做换货或退货处理。后经市消协调查调
To guide consumers to raise awareness of consumer rights protection, to avoid consumer traps, Shenyang Consumer Association has announced ten typical cases of violations of consumer rights. Among them, there are 4 cases of rights related to consumer goods typical case. Sales of air conditioning involving fraudulent consumer Ms. Liu on July 22, 2014 in Shenyang, a shopping center air-conditioned counters spent 8550 yuan to buy 3 units of a brand of air conditioning. Waiting for the installation process, Ms. Liu found that the actual receipt of the air conditioner models and purchased models do not match, and function and price are lower than the purchased models. So Ms. Liu found the merchants to negotiate settlement, but the merchant actually “” bar code wrong, the province does not have such models, different delivery channels, "and other reasons refuse to do for the consumer exchange or return processing. After the investigation by the consumer association adjustment