在客户服务日趋重要的时代,每家公司都投资许多费用来提高客户服务的质量。然而,仍然有一些客户服务的方法,只要对此多加注意,并不要多大花费,人们从中却可获得非常好的效益。以下几种客户服务方法供君考: ·绝对不要让未受过客户服务专业训练的职员去单独应付客户。这种“在职训练”所造成的伤害,正如同让生产线上未受过专业训练的员工去操作昂贵的机器设备,一不小心,对设备造成的伤害对公司是很大的损失。同样让没有受过客户服务专业训练的员 In an era when customer service is increasingly important, each company invests a lot of money to improve the quality of customer service. However, there are still some methods of customer service, so long as this pays more attention and does not cost much, people get very good benefits from it. The following types of customer service methods are available for the Grand Prix: • Never give any staff who have not received professional training in customer service to deal with customers individually. This kind of “on-the-job training” caused harm just as if the untrained employees on the production line were used to operate expensive machinery and equipment. Inadvertently, the damage to the equipment was a great loss to the company. Also for those who have not received professional training in customer service