目前,很多企业正在将业务走向服务、关注管理、以客户为中心、投入全球市场化。在此业务迅速变革背景下,ITIL等一些流程化的管理框架逐渐成为IT界的热门话题。从事件、事故、故障、问题的职责定位,到请求、变更、任务、配置、发布、发现、回顾的任务闭环,在各个企业的数据中心 At present, many enterprises are moving their businesses to service, focus on management, customer-focused, into the global market. Against this background of rapid business transformation, some process-oriented management frameworks such as ITIL have gradually become a hot topic in the IT industry. From the event, accident, failure, the problem of the responsibility of positioning, to the request, change, task, configuration, release, discovery, review the task of closed-loop, in each enterprise data center