信访工作是送上门的群众工作,是党和政府联系群众的桥梁、倾听群众呼声的窗口、体察群众疾苦的重要途径。为此,做好信访工作必须真诚倾听群众呼声、真情关心群众疾苦,真心解决群众诉求。在了解社情民意上下工夫。社情民意反映了经济社会发展趋势,必须拓宽联系群众的途径,准确掌 The petition work is the mass work sent home, is the bridge between the party and the government to contact the masses, listen to the window of the masses, and understand the important ways of the masses suffering. For this reason, we must sincerely listen to the voices of the masses while doing a good job of letters and visits, care for the true suffering of the masses and sincerely solve the appeals of the masses. In understanding social conditions and public opinion make efforts. Social conditions and public opinion reflect the trend of economic and social development, we must broaden the channels of contact with the masses, accurate palm