人类创造出丰富而浩瀚的图书情报资料,图书馆馆藏相应的纷繁复杂。图书馆用户要从巨集迭卷的图书馆文献中查到所需的情报资料,愈来愈感到力不从心了。参考咨询服务应广大读者的呼声而产生与发展起来。但参考工作人员的业务素质和专业能力直接影响到读者对文献的利用效果,决定着图书馆读者服务水平的高低。标志着图书馆的办馆水平。因此,图书馆参考咨询人员要适应于参考咨询服务工作,具备良好的政治思想素质和业务素质。一、政治思想素质 1.政治家的风度,立场坚定,善于分析参考咨询人员常常接触到一些政治性问题,要想给予正确的解答,这要求参考咨询考人员平时认真学习马列主义、毛泽东思想,了解党的重大方针政 Mankind to create a rich and vast library intelligence information, library collections corresponding complex. Librarians are finding themselves increasingly unable to find the intelligence they need from the vast collection of library documents. Reference service should be generated and developed by the voice of readers. However, the professional qualities and professional abilities of the reference staff directly affect the readers’ utilization of the documents and determine the level of library service for readers. Marked the library’s office level. Therefore, the library reference consultants to adapt to reference work, with good political ideological quality and professional quality. First, the political and ideological qualities 1. Politician’s style, firm position, good at analyzing Reference consultants often come into contact with some political issues, in order to give the correct answer, which requires reference counselor usually study conscientiously Marxism-Leninism, Mao Zedong Thought, Understand the party’s major principles and policies