宣传教育功能是博物馆的重要功能之一。在博物馆免费开放的形式下,培养一支高素质的博物馆志愿者队伍不仅有利于拓展宣传教育功能的深度和广度,同时也可以进一步解决在博物馆工作人员紧缺的情况下,能够保质量完成博物馆宣传服务等各方面工作的问题。但现实的情况是,博物馆的志愿者受身份、年龄、学历等各方面的影响,知识水平和服务水平参差不齐, Publicity and education function is one of the important functions of the museum. In the form of free and open museums, cultivating a high-quality museum volunteer team not only helps to expand the depth and breadth of publicity and education functions, but also can further solve the museum staff shortage in the case, to ensure the quality of the museum to complete publicity Service and other aspects of the work of the problem. However, the reality is that the museum’s volunteers affected by identity, age, education and other aspects, the level of knowledge and service levels are uneven,