B&OSS (Business&OperationSupporting System)业务和运营支撑系统的出现,是通信运营竞争发展和深化的产物。目前,全球电信业已经由高速增长和粗放型增长步入了稳定增长和集约型增长;电信运营商的竞争模式已经慢慢开始从资本、设备、价格、资源的竞争转移到以业务、服务、便捷、沟通为核心的竞争模式上来。从功能上看,B&OSS系统一般由数据采集、综合批价、综合结算、营业客服和决策 The emergence of B & OSS (Business & Operation Support System) business and operation support system is the product of the development and deepening of competition in telecom operations. At present, the global telecom industry has entered a period of steady growth and intensive growth from rapid growth and extensive growth. The telecom operators’ competitive modes have gradually shifted from competition in capital, equipment, prices and resources to service-oriented, service- Convenient, communication as the core of the competition mode up. From a functional point of view, B & OSS system generally consists of data acquisition, comprehensive pricing, comprehensive settlement, customer service and decision-making