联想产品服务以客户为导向,强调客户体验,细分客户类型,推出个性化服务措施,荣获了台式商用电脑最佳用户服务满意度奖和服务器最佳用户服务满意度奖两项桂冠,同时还赢取了台式电脑最佳上门服务奖和最佳网上服务奖,以及笔记本、掌上电脑、激光打印机的最佳服务承诺兑现奖等多个奖项。据联想调查分析认为,不同类型的客户,其对服务的需求重点是不相同的。例如,消费类客户一般要求产品的保修期和上门期 Lenovo’s product service is customer-oriented, emphasizing customer experience, segmenting customer types, and launching personalized service measures. It has won the Best Customer Service Satisfaction Award for Desktop Business PCs and the Best User Service Satisfaction Award for Servers. Won the best on-site service award for desktop computers and the best online service award, as well as many awards such as the best service promise redemption award for notebooks, PDAs, and laser printers. According to Lenovo’s survey and analysis, different types of customers have different needs for their services. For example, consumer customers generally require product warranty and door-to-door