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徐通先生是通过114查号台找到北京市旅游局旅行社质量监督管理所的,他投诉一家旅行社没有按协议给他的小孩买车票。 还没出正月十五,北京市旅游局就接到了26起投诉,差不多是去年全年投诉量的1/4。据北京市旅游局质管所的王德富所长介绍,投诉的一个主要问题是交通,大约占了总投诉量的80%。一是旅行社擅自更改飞机班次和火车车次,影响了后面的日程安排;返程票的难度更大,特别是去福建、
Mr. Xu Tong was found through 114 search station Beijing Tourism Bureau of Tourism Quality Supervision, he complained that a travel agency did not accord his children to buy tickets. Not out of the fifteenth lunar month, Beijing Tourism Bureau received 26 complaints, almost the amount of complaints last year, 1/4. According to Director Wang Defu of Beijing Municipal Administration of Tourism, a major complaint is that traffic accounts for about 80% of the total complaints. First, travel agencies without permission to change the flight frequency and train trips, affecting the back of the schedule; return ticket more difficult, especially to Fujian,