第一步,联络感情。客户来行办理业务时,如果碰到一个对他们展现了很大热情的人,定会感到温暖,精神放松。那么,这个人就会成为客户认为可以信赖的朋友。可见主动热情在维护客户中的重要性。对待客户主动热情可以表现在多方面。比如,初次见面和告别时,主动做出握手的姿态;见到客户遇到困难,主动给予精神上或物质上的帮助;为客户热情地倒上一杯水等。碰见老客户,不可视而不见。如果真是一时忙得顾不上,可以用手势示意。当母亲节、端午节、中秋节、元宵节等传统节日到来时,也正是与客户联络感情的机会,可以 The first step, contact feelings. When customers come to do business, if you encounter a great enthusiasm for them who show, will feel warm, relaxed. Then, this person will become the friend that the customer thinks can be trusted. Visible enthusiasm in the maintenance of the importance of customers. The enthusiasm of customers can be expressed in many ways. For example, the first time to meet and say goodbye, take the initiative to make a gesture of handshake; see the customer encountered difficulties, take the initiative to give mental or physical help; enthusiasm for the client poured a glass of water. Met old customers, can not be seen but not seen. If you are too busy for a moment, you can use gestures. When Mother’s Day, Dragon Boat Festival, Mid-Autumn Festival, Lantern Festival and other traditional festivals come, it is also the opportunity to contact with customers, you can