当前，不少基层公安机关不同程度地存在着对待群众“冷横硬推”的服务态度问题，其中“窗口”单位尤甚，严重损害了公安机关形象，已成为群众不满意的重要方面，引起了各级领导的关注。一些民警无视人民群众的疾苦和生命财产安全，对群众报案、求助等正当要求拖拉推诿，小事拖 At present, many grassroots-level public security organs have varying degrees of service attitude towards the masses to “coldly push hardworking and hardworking.” In particular, the “windowed” unit is particularly bad, seriously damaging the image of public security organs and has become an important aspect of dissatisfaction with the masses and has caused Leaders at all levels of concern. Some civilian police disregard the sufferings of the people and the safety of lives and property, drag procrastination on the proper reporting of complaints and requests from the masses, and procrastination