为不断提高电信行业服务质量,营造公平、和谐、安全的电信消费环境,今年“3·15”国际消费者权益日前夕,黑龙江省通信管理局制定了《黑龙江省通信行业2012年“3·15”国际消费者权益日宣传纪念活动方案》,广泛听取用户意见,及时落实整改措施,促进了通信行业整体服务能力的快速提升。 In order to constantly improve the service quality in the telecommunications industry and create a fair, harmonious and safe telecom consumption environment, on the eve of this year’s “3 · 15” international consumer rights and interests, the Heilongjiang Provincial Communications Administration formulated the “Heilongjiang Communications Industry 2012” 3.15 The Plan for Propaganda and Commemoration of International Consumer Rights Day fully solicit the opinions of users and timely implement corrective measures to promote the rapid improvement of the overall service capability of the communications industry.