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某个建筑工地上,一台正在施工的挖掘机突然出现了故障,用户立即拨通电话号码进行报修。不久,售后服务人员就来电确认了相关信息,又过了10 min,用户收到了维修人员将于2 h后到达现场的短信。目前,大部分工程机械用户都能享受到如此便捷而贴心的服务,这要归功于工程机械行业信息化建设的迅猛发展。然而我们却发现,信息化的应用逐渐普及,但在实际操作中,信息化服务的内容和形式却参差不齐。沃尔沃建筑设备(中国)有限公司商业系统经理王栋认为,由于中国市场具有特殊性,生搬硬套既有的IT系统,并不一定能够符合企业和用户的需求,只有根据实际需求因地制宜,才能探索出一条
A construction site, a construction excavator suddenly appeared in failure, the user immediately dial the phone number for repair. Soon, the service staff to confirm the call on the relevant information, and after 10 min, the user received a service personnel will arrive at the scene after 2 h SMS. At present, most construction machinery users can enjoy such a convenient and caring service, thanks to the rapid development of information technology in the construction machinery industry. However, we have found that the application of informatization is gradually popularized, but in actual operation, the content and form of informatization services are uneven. Wang Dong, commercial systems manager at Volvo Construction Equipment (China) Co., Ltd., believes that due to the uniqueness of the Chinese market, it is not necessarily able to meet the needs of enterprises and users because of the uniqueness of the Chinese market. Only by adapting the actual needs to local conditions can we explore a