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二十多年来,参考咨询与信息服务日益介入电子世界,而逐渐远离图书馆的参考咨询台和纸质馆藏。本文介绍一项基于不断变化的环境针对参考咨询与信息服务进行的研究,旨在分析两个研究问题:①从用户和馆员行为及其所利用信息源的角度来看,当前参考咨询与信息服务活动有哪些趋势?②当前参考咨询过程的基本模型是什么?作者通过焦点访谈法搜集承担参考咨询与信息服务专业课程教师的意见,并通过自由讨论的形式征集其他专业课程教师和博士研究生有关虚拟参考咨询教育的看法。研究结果表明,参考咨询模型具有明显的互动性和合作性,其中参考馆员和用户均扮演信息获取、信息接收和信息生成的角色。论文提出参考咨询过程的模型,并分析这一模型对参考咨询与信息服务活动产生的影响。图1。参考文献63。
For more than two decades, reference counseling and information services have increasingly become involved in the electronic world, moving away from the library’s reference desk and paper holdings. This article presents a study of reference and information services based on a changing environment that aims to analyze two research questions: (1) from the point of view of user and librarian behaviors and the sources of information they utilize, current reference and information What are the trends of service activities? ② What is the basic model of the current reference consultation process? The author collects the opinions of teachers engaged in reference and information services through focus interviews and solicits other professional teachers and doctoral students through free discussion Virtual reference consulting education. The results show that the reference model has obvious interaction and cooperation, in which reference librarians and users all play the role of information acquisition, information reception and information generation. The dissertation proposes a model of the reference consultation process and analyzes the impact of this model on reference consulting and information service activities. figure 1. References 63.