Working at the post office， Im used to dealing with a moody public. So when one irate customer stormed my desk， I responded in my calmest voice， “Whats the trouble？” “I went out this morning，” she began， “and when I came home I found a card saying the mailman tried to deliver a package but no one was home. My husband was in all morning. He never heard a thing！” After apologizing， I got her parcel. “Oh， good，” she gushed. “Weve been waiting for this for ages.” “What is it？” I asked. “My husbands new hearing aid.”
　　见怪不怪
　　我在邮局工作，经常与有情绪的人打交道。所以，当一个怒气冲冲的客户冲到柜台前时，我便用最平静的声音问道：“有什么问题吗？”
　　“我今天上午出去了，”她说，“等我回家后，发现了一张卡片，上面說邮差想投递一个包裹，但没有人在家。整个上午我丈夫都在家，可他没有听见任何动静！”
　　我道歉后，给她拿了包裹。
　　“噢，好极了，”她夸张地说，“我们等这个包裹等了好久了。”
　　“这是什么？”我问道。 “我丈夫的新助听器。”