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医院门诊作为大多数患者进入医院的第一站,是为不需要或尚未住院的患者提供疾病防治的一种方式[1],其工作是医疗服务和诊疗技术水平质量的直接反映,也是医务人员职业道德的直观体现。门诊患者满意度是门诊患者对于门诊医疗服务质量的主观评价。近年来,门诊患者越来越多,根据卫计委发布的报告,2002年我国医疗机构门诊人次数达20.09亿次[2]。在患者生活水平、医疗知识水平提高及医院利益的驱使、医保政策的完善等
Hospital outpatient service, as the first stop to enter the hospital for the majority of patients, is a way of providing disease prevention and control for patients who do not need or have not been hospitalized [1]. Their work is a direct reflection of the quality of medical services and medical skills. Visual representation of professional ethics. Outpatient patient satisfaction is a subjective assessment of outpatient service quality for outpatients. In recent years, more and more outpatients have been reported. According to the report released by the SSC, the number of outpatients in China’s medical institutions reached 2.209 billion in 2002 [2]. In the patient’s living standards, improve the level of medical knowledge and hospital interests driven by the improvement of health insurance policies