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目的:分析门诊抽血室在护理安全管理中所存在的问题,探讨具有针对性的对策。方法:采取自制调查问卷及查阅病历的方式,随机选取2016年1月至2016年12月我院门诊抽血岗位护士4名及患者1000例,针对患者满意度、护士自我评价、护理不良事件发生率等相关内容进行调查。结果:门诊抽血室护理安全问题主要包括:因抽血时间过于集中而导致的秩序混乱和等待时间过长、部分护理人员态度差、护患沟通不畅、护理不良事件、医源性感染及部分患者自身素质较低等。结论:通过加强护理人员专业素质及专业道德教育、优化门诊抽血室人员调配、改善抽血室环境、加强对患者的健康教育等方式,可有效提高门诊抽血室整体服务质量。
OBJECTIVE: To analyze the problems existing in outpatient blood collection room in the management of nursing safety and to discuss the countermeasures. Methods: Four self-employed nurses and 1000 patients were randomly selected from January 2016 to December 2016 in order to find out patient satisfaction, self-evaluation of nurses and adverse nursing events. Rate and other related content to investigate. Results: Outpatient blood collection room care and safety problems mainly include: disorder and waiting time caused by too concentrated blood drawing time, poor attitude of some nursing staff, poor communication between nurses and patients, adverse nursing events, iatrogenic infection and Some patients themselves lower quality. Conclusion: The overall service quality of outpatient blood drawing room can be effectively improved by strengthening the professional quality of nurses and professional ethics education, optimizing the staffing of outpatient blood drawing room, improving the environment of blood drawing room and strengthening the patient health education.