行政许可审批是行政机关服务群众最为直接、最关键的窗口,其服务意识、服务作风、服务能力和服务效能,直接反映行政机关的公共服务水平。海南省国土环境资源厅承担着土地管理、矿产资源管理和环境保护管理三个方面的审批职能,审批事项较多,专业性较强,不少审批事项需要评审、查验和会审。该厅行政审批办公室从增强审批服务意识和改进 Administrative licensing examination and approval is the most direct and crucial window for serving the masses by the administrative organs. Their service awareness, service style, service ability and service efficiency directly reflect the public service level of the administrative organs. Hainan Provincial Department of Land and Resources Resources undertakes the examination and approval functions of the three aspects of land management, mineral resources management and environmental protection and management. There are a large number of examination and approval issues and a high degree of professionalism. Many examination and approval items need to be reviewed, examined and audited. The Office of Administrative Examination and Approval Office increased awareness of service approval and improvement