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新的呼叫中心建设要求更为集约和环保,这是呼叫中心行业面临的一个重大课题。云计算的引入很好地优化了资源配置,对于集约化呼叫中心建设有深远的意义。积极关注云计算《通信世界周刊》:云计算无疑是当前最火热的研究领域之一,请简要介绍下贵公司在云架构呼叫中心领域的研究。黄健:阿尔卡特朗讯日前推出了以全球联络中心第一品牌
The call center construction requires more intensive and environmental protection, which is a major issue facing the call center industry. The introduction of cloud computing optimizes resource allocation well and has profound implications for the construction of intensive call centers. Actively Focusing on Cloud Computing Correspondence World Weekly: Cloud computing is undoubtedly one of the hottest research areas at present. Please briefly introduce your company’s research in the field of cloud architecture call centers. Huang Jian: Alcatel-Lucent has introduced the first brand in the global contact center