论文部分内容阅读
广州军区司令部三寓宾馆,强化优质服务意识,全面实行规范化管理,带来了较好的经济效益和社会效益。三寓宾馆是在军区原第三招待所基础上建设成为一个有700间客房的现代化宾馆。由招待所转变到现代化宾馆,宾馆领导选准了质量管理这一突破口,他们博取众长,虚心借鉴外来经验,建立了各种规章制度和服务章程60多种,对宾馆实行全面
Sanyu Hotel, the commanding headquarters of the Guangzhou Military Region, strengthened its awareness of quality service and fully implemented standardized management, bringing about good economic and social benefits. Sanyu Hotel is a modern hotel with 700 rooms built on the basis of the former 3rd Guest House in the Military District. From guest houses to modern hotels, hotel leaders selected a breakthrough in quality management. They learned from the public and learned from outside experiences, established more than 60 kinds of rules and regulations and service articles, and implemented hotels comprehensively.