物业管理始于19世纪60年代的英国,当时英国工业大发展,大量农民进入城市,出现了房屋出租,为维护信用者的权利,需要一套行之有效的管理方法,于是出现了专业的物业管理。在我国,自1981年第一家物业管理公司在深圳成立以来,物业管理在提高人们的生活和工作环境质量、推进城市化进程中都起到了积极的作用。但近年来,作为小区的“管家”——物管公司并未能和他的“东家”——业主融洽相处,相反,不断升级的争吵、斗殴流血的 Property management began in the United Kingdom in the 1860s, when the growth of the British industry led to the entry of large numbers of peasants into the cities and the emergence of rental housing. In order to safeguard the rights of the creditworthy people, an effective management method was required. As a result, professional properties management. In our country, since the first property management company established in Shenzhen in 1981, property management has played a positive role in improving people’s living and working environment quality and promoting urbanization. In recent years, however, the “stewardship” - property management company as a community has not been able to get along well with his “homeowner” owners. On the contrary, escalating quarrels and bloodshed