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利用产品设计来维护良好的客户关系、提高客户的满意度将成为企业今后在市场上获胜的重要手段。产品设计元素的细微创新会使企业适应不同“顾客满意度”指标,并且通过产品设计缩短顾客感知的利益与期望值之间的差距。
The use of product design to maintain good customer relationships and improve customer satisfaction will become an important means of future business success in the market. Slight innovation in product design elements will enable enterprises to adapt to different “customer satisfaction” metrics and shorten the gap between customer perceived benefits and expected value through product design.