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一位80多岁的老人,在长途客车上颠簸了2个多小时,从郊区赶到仁济医院看病。面对着医院里形形色色的服务窗口,哪个是挂号?哪个是付费?哪个是取药?老人又累又迷茫。这时,他找到了门口一位工作人员,询问就医流程。这位年轻的“工作人员”不仅耐心地回答了老人每一个问题,还在字条上把各个服务窗口的楼层、位置写下来。“年轻人,真是太谢谢你了,我在医院还从没碰到过像你这么有耐心的医生。”老人紧紧地握住他的手,反复念叨。他笑着解释:“我不是医生,是志愿者。”
An 80-year-old man jolted more than two hours on a coach and rushed to Yan Chai Hospital from the outskirts to see a doctor. In the face of the hospital in all kinds of service window, which is registered? Which is paid? Which is the medicine? The elderly tired and confused. At this point, he found a staff member at the door asking about the medical procedure. The young “staff” not only patiently answered every single problem of the elderly, but also wrote down the floor and location of each service window on the note. “Young man, thank you so much, I have never encountered a patient doctor like you in the hospital.” “The old man clutched his hand and talked repeatedly. He smiled and explained: ”I am not a doctor, a volunteer. "