21世纪是一个充满未知和多变的世纪,由互联网技术推动的全球经济一体化、竞争国际化的崭新格局,将给所有的企业以及所有的人带来机会和挑战。特别是中国加入 WTO之后,区域之间、行业之间的战略性联盟,将自然上升到国际竞争的意义上来,而产品和服务的不断创新将事关企业的生死存亡。我们认为,在21世纪,作为信息化社会变革中的通信企业,无形资本将代替传统的固定有形资本、金融资本,智慧资本和人才资本将成为企业的经营资本。互联网技术将彻底改变传统的电信经营方式和服务产品内涵,以 IP 技术为基础生成的信息网络为现代电信企业运营、决策、服务创新开辟 The 21st century is an unknown and changing century. The new global economic integration and international competition driven by Internet technology will bring opportunities and challenges to all enterprises and all people. Especially after China’s accession to the WTO, strategic alliances between regions and industries will naturally rise to the significance of international competition. Continuous innovation of products and services will be crucial to the survival of enterprises. In our opinion, in the 21st century, as a communication enterprise in the information society reform, intangible capital will replace the traditional fixed tangible capital. Financial capital, intellectual capital and human capital will become the operating capital of enterprises. Internet technology will completely change the traditional telecom operation mode and service product connotation. The information network based on IP technology will open up the operation, decision-making and service innovation for modern telecom enterprises