方晓梅是洮南市消费者协会秘书长。参加工作13年来,她与同事一起调解各类投诉上千件,为消费者挽回经济损失400余万元。2013年4月的一个星期天,方晓梅接到了几位农民打来的投诉电话,说他们花5万多元购买的化肥与样品不符,两车化肥正停在雨中等待退货,但商家却不同意。方晓梅和同事快速赶 Fang Xiaomei is Taonan City Consumer Association Secretary-General. In the past 13 years, she worked with her colleagues to mediate thousands of complaints of all kinds and saved more than 4 million yuan of economic losses for consumers. One Sunday in April 2013, Fang Xiaomei received a complaint call from several farmers saying that they spent more than 50,000 yuan on the purchase of fertilizers that did not match the samples. The two vehicles were parked in the rain waiting for the return of fertilizer, but the merchants disagreed. Fang Xiaomei and colleagues quickly catch up