秘书人员应懂得基本礼节,学习待人接物的艺术.由于秘书经常出现在领导人中间,有时还要随领导出访、参加会议、接待来宾,在某种程度上,可以说秘书的形象代表了领导机关、领导部门和领导人员的形象.因此,秘书人员必须懂得一些基本礼节.比如接待客人时应主动热情,落落大方,耐心周到;特别 Secretarial personnel should understand the basic etiquette and learn the art of treating people as the subject.As the secretary often appears among the leaders and sometimes visits with the leaders, attends meetings and receives guests, to some extent, it can be said that the image of the secretary represents the leading organ, Leading departments and the leadership of the image.So, secretary staff must understand some basic etiquette.For example, reception of guests should be proactive, generous, patient and thoughtful; special