该文以了XXX酒店作为例,以人力资源管理、信息化建设、客户服务和成本控制作为研究切入点,对企业上述情况的现状和存在的问题进行了分析,并采用变革管理的综合思想提出了优化企业管理的实战对策。企业背景概述XXX酒店为XXX国际酒店管理集团于XXX酒店投资有限公司合力打造。酒店总投资达到X亿元,建筑面积为X万平方米,拥有餐饮娱乐包厢90余间,还设有KTV、宴会厅、自助餐厅等休闲娱乐场所,酒店现有员工370人。本人特意对X XX酒店人力资源管理、信息化建设、客户服 Taking XXX Hotel as an example, this paper takes human resources management, information construction, customer service and cost control as research starting points, analyzes the status quo and existing problems in the above situation and puts forward the idea of ​​change management The actual combat strategy to optimize business management. Company Background XXX Hotel XXX International Hospitality Management Group in XXX Hotel Investment Co., Ltd. to create. With a total investment of X billion and a building area of ​​X 10,000 square meters, the hotel has more than 90 dining and entertainment rooms and also has entertainment and entertainment facilities such as KTV, banquet hall and cafeteria. The hotel now has 370 employees. I specifically X XX hotel human resources management, information technology, customer service