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集团客户业务是国内三大运营商这几年发展的重点工作之一,集团客户业务怎么定位、怎么发展、怎么评估,一直是困扰电信运营商的问题。这些问题说大不大,因为大家都能看到;说不难又难,因为难不在分析而在取舍。笔者几年来一直在集团客户部门工作,特别是在目前全业务竞争的背景下,对这些问题的感受越来越多,也更激发了对这些问题的思考。
The Group’s customer business is one of the key tasks for the development of the three major domestic carriers in recent years. How the Group’s customer business positions, how to develop and how to evaluate them has always been a problem that has plagued the telecom operators. These problems are not big because we can all see them; it is not hard or difficult to say because it is difficult to analyze but to choose. I have been working in the group client department for several years. Especially in the current context of full-service competition, I feel more and more about these issues and I am also stimulating my thinking on these issues.