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为创新服务机制,提升供电服务质量,国网邵阳供电公司客户服务中心于今年4月份在全国率先推行台区客服经理制,通过拓展催费员的职责来开展台区电力增值服务,为各类大小电力客户配备了服务经理,全天候提供贴心的“电保姆”式服务,建立真诚服务的桥梁纽带,畅通电力咨询、诉求、服务渠道。供电服务指标及业绩明显提升,同时获到了邵阳市政府、广大电力客户、国网湖南省电力公司营销部的一致好评。目前,台区客服经理制正在
In order to innovate the service mechanism and improve the service quality of power supply, the customer service center of State Grid Shaoyang Power Supply Company took the lead in implementing the system of customer service manager in Taiwan in April this year, and expanded the value-added service of Taichu by expanding the responsibilities of the feeders. The size of the power customers equipped with service manager, 24/7 to provide intimate “electric nanny ” service, the establishment of a bridge of good faith service, smooth electricity consulting, demand, service channels. Power service indicators and performance significantly improved at the same time get the Shaoyang city government, the majority of electricity customers, the State Grid Hunan Power Company Marketing Department of praise. At present, Taiwan customer service manager system is