在全国各行业竞相向社会提出服务承诺制之际，济南市建行注重承诺的质量和实效，把承诺制从一线窗口延伸到机关内部，即机关向一线窗口承诺，保证窗口单位业务的顺利开展，笔者认为此举颇具新意，值得推广。服务承诺容易，要把工作做好，让群众满意，却要下一番真功夫。在承诺 While various industries across the country are striving to put forward a service commitment system to the society, CCB focuses on the promised quality and effectiveness, and extends the commitment system from the first-line window to the internal organs, that is, the authorities promise to the first-line window to ensure the smooth development of the window unit business. The author believes that this move is quite new and worth promoting. The service commitment is easy. We must do a good job and make the people happy. We must make the next effort. In commitment