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CTI(Computer Teleohone Integration)技术应把现实和承诺分开。CTI的实质是把计算机网络和电话系统连接起来。在众多的商务应用中,语音提示无处不在,如“按1查看业务范围,按2查看用户项目服务”,与此同时电话中心为操作者分配一个呼叫ID号,通过“弹出式屏幕”为用户电话查询显示有关金融信息。这些业务还渴望进一步深入,无论是通过台式PC机、局域网、广域网、Internet还是通过电
CTI (Computer Teleohone Integration) technology should separate reality from commitment. The essence of CTI is to connect the computer network with the telephone system. In many business applications, voice prompts are everywhere, such as “view the business scope by 1, press 2 to view the user project service”, at the same time, the call center assigns a call ID number to the operator through the “pop-up screen” Customer phone inquiries show the financial information. These businesses are also keen to go further, whether through desktop PCs, LANs, WANs, the Internet or through electricity