随着现代社会的不断发展,人们生活水平以及思想观念发生巨大变化,社会对于医院服务质量也有了新的要求。对新时代背景下的医疗机构而言,突出人性化服务是提升医院管理水平的重要方法,其不仅仅是坚持“以患者为中心”医院服务理念的具体要求,同时也是提高医院服务效率的重要渠道。 With the continuous development of modern society, great changes have taken place in people’s living standard and ideology, and society has also set new demands on the quality of hospital services. For medical institutions in the new era, highlighting human services is an important way to improve the hospital management level, not only adhere to the “patient-centered” hospital service concept specific requirements, but also to improve the efficiency of hospital services Important channel.