2013年对于潘绮来说非常重要,因为这一年,对于她和她的团队来说,在经营和客服方面都是双丰收!回想刚来光新店时的那一路波折,曾让潘绮这位老牌药店人深有感慨一店员的抵触情绪和恶意举报,曾让她历历在目……原因其实也不复杂——因为老店员听说新店长管理严厉,这让懒散惯了的他们非常不自在,因此就恶意向监管部门匿名举报,说门店经营存在不规范行为……在监管部门查证属乌龙事件后,潘绮流下了眼泪,也在反思如何更加人性化管理。在这个基础上,她加强了与员工之间的沟通,了解每一位员工的个性和特点:员工有情绪时她耐心地倾听,让他们抱怨发泄,然后才可以加以扶正;员工有苦难时给他们必要的关怀,为他 2013 is very important for Pan Qi, because this year, for both her and her team, both business and customer service is a bumper harvest! Recalling the twists and turns when she first came to Guang Xin Dian, Pan Qi, who had made this veteran The pharmacy deeply emotionally a staff member’s resistance and malicious reporting, had her vividly ... ... The reason is not complicated - because the old clerk heard that the new manager of the management of harsh, which lazy used to them very uncomfortable , So maliciously to the regulatory authorities anonymous report that there is non-standard store operations ... ... After the regulatory authorities to verify is an Oolong incident, Pan Qi shed tears, but also reflect on how to more humane management. On this basis, she strengthened her communication with employees and understood the personality and characteristics of each employee: When the employees were emotional, she listened patiently and allowed them to complain about venting before they could be rectified. When employees were in pain, They need the care for him