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国际船舶运输代理业的主要服务对象是远洋运输业和众多进出口企业,其产品足无形产品——服务。服务性质和行业特性决定了国际船舶运输代理业必须提供高质量、高水准的服务,并不断创新,努力满足顾客需求,才能在激烈的市场竞争中站稳脚跟、谋求发展。外代树立以顾客为中心的服务观念,通过完善服务功能,增加服务项目与品种,延长服务时间与空间,扩大服务内涵,不断提高顾客满意度,赢得了中外客户的信赖,牢牢地占据代理市场的主导地位。 高效快捷方便客户 能否给顾客提供高效、快捷的服务是衡量国际船舶运输代理业服务水平的一个重要指标。为简化办事
The main service targets of international shipping agency industry are ocean shipping industry and many import and export enterprises, whose products are invisible products-services. The nature of service and industry characteristics determine that the international shipping agency must provide high-quality, high-quality services and innovate constantly to meet customer needs in order to gain a foothold in the fierce market competition and seek development. The establishment of customer-centric service concept, through the improvement of service capabilities, increase service items and varieties, to extend service time and space, expand service connotation, and continuously improve customer satisfaction, has won the trust of Chinese and foreign customers, firmly occupy the agency Market dominance. Efficient and fast To facilitate customers to provide customers with efficient and efficient service is a measure of the international shipping agency services an important indicator of service level. To simplify things