根据调查反映 ,当前电话交换机所提供的语音提示中 ,对诸如因担保停机或用户主动申请保号停机等 ,没有专门对应的用语 ,加上人为原因播放错误的情况 ,而形成的纠纷并不罕见。为此 ,用户诉至法院称电信局播放与事实不符的语音提示 ,侵害了其名誉权 ,要求赔偿的案件也时有发生。 According to the survey, among the voice prompts provided by the current telephone exchanges, it is not uncommon for disputes such as the failure of a warranty shutdown or the user’s voluntary application of a subscription stop, etc., in the absence of a specific term, and the fact that a broadcast error was caused by man-made reasons . To this end, the user sued the court said the bureau broadcast the voice prompts inconsistent with the facts, infringed on his reputation, claims cases also occur.