论文部分内容阅读
每年一度的“3.15消费者权益日”临近,江苏铁通组织各地市分公司扎实做好客户服务工作,努力提升服务质量。南京铁通开展“用心沟通,贴心服务”既有大客户维系月活动。一是全面核对既有大客户的相关信息,落实服务跟踪机制。二是建立客户经理、部门负责人、公司领导定期走访制度,通过交流座谈等形式实施主动服务、关怀服务、省心服务。三是广泛进行市场调研,根据既有客户业务使用情况及发展需求,宣传推荐适用的业务新推套餐以牵引相关业务的发展。无锡铁通一方面加强对一线装维部门的监督考核管理,另一方面安排专人对
The annual “3.15 Consumer Rights Day” near, Jiangsu Railcom organizations around the city branch to do a good job in customer service, and strive to improve service quality. Nanjing Railcom to carry out “intentions to communicate, caring service,” both large customers to maintain the month activities. First, a comprehensive checkup of existing large customer information, the implementation of service tracking mechanism. Second, the establishment of account managers, department heads, the company leaders visit the system on a regular basis, through the exchange forums and other forms of implementation of active service, caring service, peace of mind service. Third, extensive market research, based on the existing customer business use and development needs, promote the recommended new business packages to drive the development of related businesses. Wuxi Tietong on the one hand to strengthen the supervision and evaluation of the first-line assembly and management departments, on the other hand to arrange someone