张茹在《办公室业务》2014年第10期《信访礼仪的原则与规范》一文中,指出了信访的重要性,并提出了信访礼仪的原则与规范。一、信访礼仪的原则。群众反映的问题和解决路径可能纷繁复杂,在处理问题时,既要规范、严谨地按政策与制度办事,也要“以礼服人”。(一)以 Zhang Ru pointed out the importance of letters and visits in the “Office Business”, Issue 10, 2014, Principles and Norms of Letters and Visits, and proposed the principles and norms of letters and visits. First, the principle of petition etiquette. The problems and solutions that the masses reflect may be numerous and complicated. When dealing with problems, we must not only regulate and strictly work according to policies and systems, but also “dresses people.” (A) to