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分析了商业客户市场的崛起和做好对这一用户群体服务的重要意义,总结了商业客户电信业务需求的主要特点,重点提出四点提高对商业客户服务水平的举措。
This paper analyzes the rise of commercial customer market and its importance to serve this user group. It summarizes the main features of commercial customer service demand and puts forward four measures to improve the service level to commercial customers.