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3月24日,在2009年度服务承诺新闻发布会上,中国平安隆重推出寿险、产险、银行的三项客户服务承诺,其中的五项服务标准刷新了同业之最。在北京新闻发布会现场,中国平安集团副董事长孙建一宣布,推出客户服务承诺是“你的平安我的承诺”年度品牌运动的核心内容之一,此次平安产险,寿险与银行成为首批参与承诺的单位。平安产险承诺向所有车险客户提供“万元以下,资料齐全,三天赔付”的便捷服务,此举将刷新业内全国统一快速赔付的金额上限。平安寿险承诺主动革新理赔理念,对所有投保平安寿险的客户,在合约范围内遵循“客户有利原则”主动帮助客户寻找赔付的事实及依据。平安信用卡亦推出挂失前72小时
March 24 At the service promised press conference in 2009, PAG solemnly launched its three customer service commitments on life insurance, property insurance and banking. Five of the service standards set the highest standards in the industry. At the press conference in Beijing, Sun Jianyi, Vice Chairman of Ping An Group, announced that the launch of customer service commitment is one of the core contents of the annual brand campaign of “Your Peaceful My Promise”. The Ping An Property & Casualty, Life Insurance and Bank became The first commitment to participate in the unit. Ping An Property & Casualty Insurance Co., Ltd. promised to provide all automobile customers with convenient services such as “less than 10,000 yuan, complete information and three days of payment”, a move that will set the ceiling on the national unified rapid payment in the industry. Ping An Life is committed to proactively innovating the concept of claims. For all customers who insure their life insurance, they follow the principle of “Customer’s Benefit Principle” that proactively helps customers find compensation within the scope of the contract. Ping An credit card is also introduced before the report of 72 hours