本文发表于2017年2月的《质量世界》杂志,作者安德鲁·沃德是Get On With Business公司的独立顾问,专门从事系统过程分析和风险评估。本文介绍了英国保富集团和横贯铁路公司定制的审核解决方案。该方案将审核流程分解成六个阶段:生成适用的审核清单、识别评估因子、确定各因子的权重、设定评估因子评分标准、应用评分、设定重要边界。 This article was published in the February 2017 issue of Quality World by Andrew Ward, an independent consultant with Get On With Business specializing in systems process analysis and risk assessment. This article presents a customized auditing solution from BPO and Transcontinental. The program breaks down the review process into six stages: generating a suitable audit checklist, identifying the assessment factors, determining the weights of the various factors, setting the assessment criteria, applying the scores, and setting important boundaries.